At the start of the COVID-19 pandemic, many organizations rolled their eyes at the need to work remotely. Even once the need to do so became more apparent, the expectation among many was that the remote work situation would last a few weeks at most. Fast-forward 6 months, and millions of Americans continue to work from home, with no immediate end in sight.
As the need for remote work continues, companies are increasingly recognizing that the “business as usual” activities they had planned to put off until the pandemic subsided cannot be delayed indefinitely. Instead, companies need to adapt to the “new normal” and find ways to address ongoing business needs in a remote workplace.
Learning experience design is a multidisciplinary approach to training that recognizes that most learning happens, not by instruction, but through experience — so the learner leaves with something to remember.