There is no arguing that 2020 has been a challenging year for business. From switching to remote work seemingly overnight to making ends meet in an economic downturn, organizations have had to be agile, adaptable, and innovative to stay afloat. And employees are feeling the impact: Workers across industries are being asked to adjust to rapidly changing conditions in an uncertain climate, often facing furloughs, shifting job requirements, and entirely new modes of work.
While the transition to today’s new normal is still evolving, the business world has been on the brink of massive disruption long before the current crisis. A 2017 report from the McKinsey Global Institute estimated that as many as 375 million workers would have to change occupations by 2030 in response to the development of artificial intelligence (AI) and other smart technologies.
Learning experience design is a multidisciplinary approach to training that recognizes that most learning happens, not by instruction, but through experience — so the learner leaves with something to remember.