Lessons Learned in Moving Learning and Leadership Coaching Online
August 21, 2020
The arrival of the coronavirus required human resource leaders to be at their nimble best in rapidly moving a host of in-person processes and practices online. While recruiters faced arguably some of the biggest adjustments in transitioning the interviewing and onboarding of job candidates to virtual environments, their counterparts in the learning and development, employee coaching, and skills certifications spaces faced the equally challenging task of transporting their in-person operations online with little time to prepare.
As the dust begins to settle six months into the pandemic, leaders of those functions are conducting after-action reviews and finding lessons learned that they can apply to the future use of HR technology platforms. Many who had leveraged those systems only infrequently before the COVID-19 crisis have developed a new appreciation for the advantages—and the obstacles—of delivering learning content, coaching sessions, performance management and certification processes virtually.
Rishad Tobaccowala discussed his new book, Restoring the Soul of Business: Staying Human in the Age of Data, and stories from his career as former Global Strategist and Chief Growth Officer of Publicis Groupe in this Book Club recording.