Customer Story

The Great CX Race is On: Customer Experience Training that Delivers Results

What customers perceive as a "great experience" is constantly changing, forcing organizations to embrace customer experience as a strategic business imperative. 

Discover how leading research and advisory firm Forrester:

Designed a global CX Training Program to enable customer experience as a business discipline

Leveraged NovoEd's social and collaborative learning functionality to deliver rich and engaging experiences that appeal to adults

Has trained and certified 1,200+ professionals from over 300 Fortune 5000 companies with a completion rate of 92%

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