What customers perceive as a "great experience" is constantly changing, forcing organizations to embrace customer experience as a strategic business imperative.
Discover how leading research and advisory firm Forrester:
Designed a global CX Training Program to enable customer experience as a business discipline
Leveraged NovoEd's social and collaborative learning functionality to deliver rich and engaging experiences that appeal to adults
Has trained and certified 1,200+ professionals from over 300 Fortune 5000 companies with a completion rate of 92%