Leveraging Learning to Build a Customer-Centric Culture

Erin Streeter, VP, Training & Certification, Forrester

“I leads our award winning training and certification programs, working with customers to co-create and design learning experiences that help companies transform. I have held operational and innovation roles at Forrester, and formerly led Forrester's global CX Council.”

Organizations that are embracing customer experience (CX) as a strategic business imperative have an extraordinary opportunity for success and those who fail to adapt face existential threat.

Hear Forrester’s VP of Training & Certificate Programs discuss why developing a customer-centric culture is a must to remain competitive and learn about the critical role L&D plays in the process.

Learn how:

• L&D leaders can play an instrumental role in accelerating their CX transformation and cultivating a customer-centric culture with their CX business partners
• Forrester’s training programs build the CX proficiency critical to business growth
• NovoEd’s learning platform enables the application, practice, and collaboration necessary for the development of more nuanced skills, like CX