Leveraging Learning to Build a Customer-Centric Culture
Erin Streeter, VP, Training & Certification, Forrester
“I leads our award winning training and certification programs, working with customers to co-create and design learning experiences that help companies transform. I have held operational and innovation roles at Forrester, and formerly led Forrester's global CX Council.”
Organizations that are embracing customer experience (CX) as a strategic business imperative have an extraordinary opportunity for success and those who fail to adapt face existential threat.
Hear Forrester’s VP of Training & Certificate Programs discuss why developing a customer-centric culture is a must to remain competitive and learn about the critical role L&D plays in the process.
- L&D leaders can play an instrumental role in accelerating their CX transformation and cultivating a customer-centric culture with their CX business partners
- Forrester’s training programs build the CX proficiency critical to business growth
- NovoEd’s learning platform enables the application, practice, and collaboration necessary for the development of more nuanced skills, like CX