Leveraging Learning to Build a Customer-Centric Culture
Erin Streeter, VP, Training & Certification, Forrester
Erin leads their award winning training and certification programs, working with customers to co-create and design learning experiences that help companies transform. She has held operational and innovation roles at Forrester, and formerly led Forrester's global CX Council.
Hear Erin discuss her journey in developing Forrester’s Brandon Hall Gold Award-winning online CX Certification Course, her insights from working with leading brands on CX alignment and culture change, and why she views learning and development leaders as instrumental to business transformation.
- L&D leaders can play an instrumental role in accelerating their CX transformation and cultivating a customer-centric culture with their CX business partners
- Forrester’s training programs build the CX proficiency critical to business growth
- NovoEd’s learning platform enables the application, practice, and collaboration necessary for the development of more nuanced skills, like CX