Leveraging Learning to Build a Customer-Centric Culture

Hear Erin discuss her journey in developing Forrester’s Brandon Hall Gold Award-winning online CX Certification Course, her insights from working with leading brands on CX alignment and culture change, and why she views learning and development leaders as instrumental to business transformation.
Learn how:
On-demand Webinar
In this 30-minute on-demand product demo, we discuss the pros and cons of designing for both high facilitation and low facilitation approaches to learning.
Upcoming Webinar
Upcoming Webinar
In this live 30-minute product demo on June 28, we'll show how NovoEd can help leaders develop the capabilities to become culture accelerators — at scale — enabling a focus on business impact and productivity.
Upcoming Webinar
In this live 30-minute product demo on July 19, we will show how NovoEd can enable cohort-based learning that can produce organization-wide culture and behavior change.
Upcoming Webinar
Join Zoë Epstein, Senior Learning Experience Designer at NovoEd on July 21 to learn about the tools & tactics that you can use to leverage your experts... even when they don’t have the time.
On-demand Webinar
In this 30-minute recorded product tour, we demonstrate how NovoEd goes beyond the “likes” and “recommendations” that pass for social learning on other platforms to offer a true social learning spectrum online.