Webinar on Demand

Leveraging Learning to Build a Customer-Centric Culture

Erin Streeter

VP, Training & Certification

Charlie Chung

Sr. Director, Solutions

Hear Erin discuss her journey in developing Forrester’s Brandon Hall Gold Award-winning online CX Certification Course, her insights from working with leading brands on CX alignment and culture change, and why she views learning and development leaders as instrumental to business transformation.

Learn how:

L&D leaders can play an instrumental role in accelerating their CX transformation and cultivating a customer-centric culture with their CX business partners

Forrester’s training programs build the CX proficiency critical to business growth

NovoEd’s learning platform enables the application, practice, and collaboration necessary for the development of more nuanced skills, like CX

View the Recording and Slides