Learning and Development Is Key to Employee Experience in Remote Work
February 19, 2021
The last year changed the business landscape on almost every front. Health and safety necessities shifted many professionals into remote work and entire industries had to pivot just to stay in business. Others found ways to build business in times of change.
In response, the role of technology immediately catapulted in importance, said Ayman Sayed, CEO of Houston-based BMC Software. While the digital workplace existed before COVID, the pandemic brought several issues around people, process and technology to the forefront – from the challenge in keeping remote networks secure to inundated systems due to the rapid increase in remote workers.
There was also the challenge of workers transitioning to new technologies and ways of working. That forced many enterprise leaders to look at how to upskill – or offer different skills — to workers not familiar with the tools that make digital workplaces tick. Learning and development became a key element of employee experience programs, which in themselves became increasingly important as entire workplaces moved to remote work. While this move was difficult for many, it was not impossible and success was ensured by sticking to principles that existed before the pandemic.
Learning experience design is a multidisciplinary approach to training that recognizes that most learning happens, not by instruction, but through experience — so the learner leaves with something to remember.